Structured and scalable support services designed to keep your digital operations stable, responsive, and efficient.
Structured and scalable support services designed to keep your digital operations stable, responsive, and efficient.
Enterprise SLA
Starting from
Trust us daily
Every plan carries a contractually defined SLA window. From 24–48 hrs on Starter to 2–6 hrs on Enterprise, you always know when help is coming, not when it might arrive.
Malware scanning, plugin patching, and backup management aren’t add-ons they’re built into every plan. We protect your assets before issues arise.
Monthly reports include uptime stats, security scan results, ticket resolution data, performance benchmarks, and forward-looking recommendations not just a ticket count.
A growing portfolio across Nigeria from energy companies to tech firms, from media brands to non-profits.
From email platforms to hosting providers and website builders. Our team supports the tools and systems you’re already running.
Centralized email support handling
Issue logging and tracking
Up to 2 user mailboxes
Standard email support
₦20,000 /user/month additional
Standard monthly summary report
Advanced issue resolution
SLA-backed response times
Website
Uptime monitoring
Plugin & theme updates
Basic bug fixes
Security checks & backups
Content updates
Performance optimization
Centralized email support handling
Issue logging and tracking
Up to 5 user mailboxes
Standard email support
₦15,000 /user/month additional
Priority ticket handling
Email support tickets report
SLA-backed response times
Website
Uptime monitoring
Plugin & theme updates
Basic bug fixes
Security checks & backups
Up to 8 content changes/month
Performance optimization
Form & functionality monitoring
Centralized email support handling
Issue logging and tracking
Up to 10 user mailboxes
Standard email support
₦12,000 /user/month additional
High priority ticket handling
Email support tickets + analytics
SLA-backed response times
Website
Uptime monitoring
Plugin & theme updates
Basic bug fixes
Up to 8 content changes/month
Performance optimization
Blog publishing – up to 8 posts/month
SEO-ready content structuring
Image & media optimisation
Centralized email support handling
Issue logging and tracking
Up to 2 user mailboxes
Standard support via email only
₦20,000 /user/month additional
Email Only ticket handling
Standard monthly report
Advanced issue resolution
SLA-backed response times
Centralized email support handling
Issue logging and tracking
Up to 5 user mailboxes
Standard support via email
₦15,000 /user/month additional
Priority ticket handling
Email support tickets report
Advanced issue resolution
SLA-backed response times
Centralized email support handling
Issue logging and tracking
Up to 10 user mailboxes
Standard support via email
₦12,000 /user/month additional
High priority ticket handling
Email support tickets + analytics
Advanced issue resolution
SLA-backed response times
Everything in Website Only
Centralized email support handling
Issue logging & tracking
Up to 2 user mailboxes covered
Single plan, single SLA
Uptime monitoring
Plugin & theme updates
Basic bug fixes
Security checks & backups
Content updates
Performance optimization
Form & functionality monitoring
Blog publishing
Uptime monitoring
Plugin & theme updates
Basic bug fixes
Security checks & backups
Up to 8 content changes/month
Performance optimization
Form & functionality monitoring
Blog publishing
Website uptime monitoring
Plugin & theme updates
Basic bug fixes
Security checks & backups
Up to 8 content changes/month
Performance optimization
Form & functionality monitoring
Blog publishing – up to 8 posts/month
SEO-ready content structuring
Image & media optimisation
Everything in Website Only
Centralized email support handling
Issue logging & tracking
Up to 2 user mailboxes covered
Single plan, single SLA
Dedicated support account manager
Unlimited users/mailboxes
Immediate response for critical issues
Advanced reporting & recommendations
SLA-backed service level agreements
Priority escalation & 24/7 availability
Priority bug fixing & escalation
Product & content uploads
Payment gateway & checkout monitoring
Advanced performance & uptime monitoring
Email Support Base (up to 2 users)
Advanced Website & Ecommerce Support
Priority bug fixing & escalation
Product and content uploads
Performance and uptime monitoring
Dedicated escalation path