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Support Packages

Email & Website Support

Proactive, structured support with guaranteed SLA response times — keeping your digital operations stable, secure, and running smoothly every day.

What We Do

More than a helpdesk — a proactive support partner

Your website and email infrastructure are mission-critical assets. We provide structured, ongoing support across both — with clearly defined response times, monthly reporting, and a team that monitors your systems proactively rather than waiting for you to report problems.
Plans are available for email only, website only, or combined — with packages for small businesses through to enterprise organisations.

How It Works

Getting started with support

01

Onboarding

We audit your current email and website setup, document your systems, and identify any immediate risks or gaps.

02

Monitoring Setup

Uptime monitoring, security scanning, and alert configurations are activated across all covered assets.

03

Ongoing Support

Issues are raised via your support portal, responded to within your SLA window, and tracked through to resolution.

04

Monthly Reporting

A structured monthly report covers uptime, security scans, tickets resolved, and recommendations for the month ahead.

What's Covered

Core support pillars

01

Email Support Handling

Centralized management of your team’s email issues — deliverability, configuration, and connectivity resolved with priority routing.

02

Website Uptime Monitoring

24/7 checks with immediate alerting. We catch outages before your customers do.

03

Plugin & Theme Updates

Scheduled WordPress updates tested for compatibility — the #1 cause of vulnerabilities, handled proactively.

04

Security & Backups

Regular malware scans, file integrity checks, and automated backups so your data is always recoverable.

05

Monthly Reporting

Structured reports covering uptime, ticket resolution, security scans, and forward-looking recommendations.

06

SLA-Backed Response

Every plan includes contractually defined response windows — from 24–48 hrs (Starter) to 2–6 hrs (Enterprise).

Pricing

Plans for every stage

Support packages start from ₦180,000/month for email only, ₦200,000/month for website only, and ₦350,000/month for combined email and website. Enterprise plans are available from ₦400,000/month.
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FAQ

Common questions

No. All standard support plans are rolling monthly with no minimum term. Enterprise Combined plans may include negotiated service agreements depending on scope.

Standard website support is optimised for WordPress. For Shopify, Webflow, or custom builds, contact us to discuss a tailored arrangement.

Yes, at any time. Upgrades take effect from the next billing cycle. Downgrades require 30 days’ notice.

Need reliable support for your digital infrastructure?

See our full range of support plans or get in touch to discuss a tailored arrangement.
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